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Tag: PBX

professional phone system for NJ businesses
December 6, 2022

Why Small Businesses Should Choose Private Box Exchange Phone systems

Why Small Businesses Should Choose Private Box Exchange Phone systems

In the world of business, first impressions are everything. You want your customers to have a good experience from the start, which is why it’s important to have a reliable phone system. 

A private box exchange (PBX) is a phone system that is installed in your office and allows you to have complete control over your company’s incoming and outgoing calls. PBX systems are becoming more popular for small businesses because they are more affordable than traditional phone systems and offer a wide range of features that can be customized to your business needs, and as your business grows. 

In this article we will explore the benefits of using a PBX system for your small business, the questions you should ask when assessing a PBX system and why you should consider making the switch.

choosing a pbx phone system for your NJ business

Private Box Exchange (PBX) Phone System vs Traditional Phone System

A Private Box Exchange (PBX) is a telephone system used by businesses and organizations that manages the routing and advanced calling features of multiple inbound and outbound calls.  It can be used to connect two or more locations within the same company, or it can be used by multiple companies sharing the same building. This type of phone system is different from the public switched telephone network (PSTN), which is the network that most people use for their personal phone lines.

The main advantage of using a PBX phone system is that it can save your business money. With a PBX, you can have multiple phone lines coming into your office, but you only need to pay for the one line that comes into your PBX. This is because the PBX handles all of the calls internally.

Another advantage of using a PBX is that it gives you more control over your phone calls. With a PSTN, all of your calls are routed through the public network and you have no way to block unwanted calls or add features like caller ID blocking. However, with a PBX, you can add these features and more.

If you are considering switching to a PBX phone system for your business, there are a few things to keep in mind. There are a few different types of PBX phone systems available, so understanding the differences and how it impacts your business is important before making a decision.

The Different Types of Private Box Exchange Phone Systems

The most common type of PBX is an analog PBX, which uses a central control unit to connect calls between extensions. Analog PBXs are typically less expensive than their digital counterparts, but they do not offer as many features or scalability options.

Digital PBXs use digital technology to connect calls between extensions and offer a wide range of features, including voicemail, call forwarding, and caller ID. Digital PBXs are more expensive than analog PBXs but are much more scalable and offer many more features.

VoIP PBXs use Voice over IP (VoIP) technology to route calls over the internet instead of using traditional phone lines. VoIP PBXs offer all the features of digital PBXs and can be even more scalable since they do not require physical phone lines. VoIP PBXs are usually the most expensive type of PBX but are worth the investment for businesses that need a highly scalable solution with all the latest features.

The Benefits of a PBX Phone System for Small Businesses

If you are looking for a phone system for your business, then you should definitely consider a PBX system. The benefits far outweigh the cost, and you will be able to take advantage of all the latest features that PBX systems have to offer.

When you’re ready to install a PBX system, there are a few things you need to decide on:

  1. Determine how many lines you will need. 
  2. List out the features you want your PBX system to have.
  3. Find a reputable company that sells and installs PBX systems in NJ.

How to Choose the Right PBX Phone System for Your Business

There are a few PBX phone system features that small businesses should keep in mind when choosing a system. 

  1. How many lines does the system support? 
  2. Does the system have an automated attendant? This can be helpful for businesses that have customers calling from different time zones or who need to be able to accept calls after hours. 
  3. Does the system offer call forwarding and voicemail? These features are important for businesses that need to be able to manage their calls even when they are not in the office. 
  4. Is the PBX phone system compatible with your existing telephone equipment?

The Best Choice of Phone Systems for Your NJ Business is Clear!

Choosing the right phone system for your small business is essential. A private box exchange phone system can offer many benefits, including increased security, lower costs, scalability, and more flexibility. If you’re looking for a phone system that will meet your needs and help your business grow, a private box exchange phone system is definitely worth considering.

Get a Private Box Exchange Phone System Quote for Your Business

If you’d like to learn more or discuss a quote for your company, contact Ashcor Technologies today.

December 6, 2022
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nj office phone system install
June 30, 2020

Phone System Calendar How-To

How to change your phone system’s call routing schedule using calendars.

June 30, 2020
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business phone system nj
June 18, 2020

Small & Medium Business Phone Systems: There is a good solution

About a decade ago, while providing IT support for one of our long time small business clients, we received a desperate call for help.  Their existing phone system had stopped working and after a day and a half they were getting nowhere with the system vendor’s tech support.  It seems the system vendor was pointing the finger at the phone service provider and the service provider was claiming there was nothing wrong with the service.  A typical “not my problem” stalemate. 

We took a look at the situation and quickly determined that it was indeed the system vendor at fault but after another half day of dealing with their tech support and getting nowhere, we had to figure something else out. 

We managed to get all the lines forwarded to the owner and manager’s cell phones as a stop gap and then two days later had a brand new phone system and service in place, all run by Ashcor Technologies.  The bonus being that we were able to cut their monthly cost by a few hundred dollars while providing new modern features that improved the office efficiency.  Because Ashcor Technologies was now responsible for both the system and the service, we could guaranty an end to the “not my problem” finger pointing tech support nightmare.

Sadly, this situation is not unique.  One of the biggest pain points for small and medium business owners is their phone system and service.  They tend to either be completely out dated, expensive to fix (if you can even find someone willing and able to do it), difficult or impossible to modify and attached to very expensive legacy service or, cheap, inefficient and totally DIY.  

In either case, the phone system is that monster lurking in the closet that as long as it stays there, nobody is willing to deal with.  The problem is that eventually that monster, suffering from neglect and loneliness, will throw a temper tantrum and bring your business’s main connection to the world to a grinding halt. 

Given the traditional complexity of the systems and service options available, the myriad of incomprehensible technical lingo and the cost typically involved, business owners and managers can hardly be blamed for putting the task of dealing with their phone systems on the back burner and leaving it there indefinitely.

The problem is, businesses still using old analog copper POTS lines are paying extremely high rates for outdated technology.  If they have more than one location they are doing this at each one potentially costing the business thousands of dollars a year.

While less expensive Internet based phone systems and service have existed for some time, the complexity and fear of converting to a new technology often prevents business owners and managers from making that leap.  For the brave one’s that do the choices are usually between mainly DIY online systems where they are charged a-la-carte for every feature and are responsible for supporting themselves or, turning to the local cable company and the systems and service they offer.  While the cable companies do provide hosted systems they tend to have all the service efficiency of… well… cable companies.

So what makes Ashcor Technologies solution different?  Simply put, our purpose isn’t to just provide our clients with a phone system and service, it’s to eliminate the headache of owning such a system.  We approach each system design from a holistic view of your entire business to ensure the final system fits not only your basic communication needs but also enhances the efficiency of your entire operation. 

Once installed, we charge a single flat monthly rate for the system and service.  We maintain the system every week, installing system updates, configuration backups and making any configuration changes requested.  Should you wish to manage aspects of the system yourself we’re more than happy to give that access to you and train your staff.  In addition, as we get to know your business more and more we can offer more features we think will help enhance your efficiency, often for no additional cost. 

Does your business have multiple locations or employees who work remotely? If so why not merge all of these separate locations into a single unified communication system that cuts costs and improves efficiency.  Ashcor Technologies can do that for you too. If you still find yourself whistling past the graveyard of your existing phone system while paying hundreds of dollars a month for outdated, unhelpful and inefficient service, give us a call and find out just how easy, efficient and inexpensive your business phone system can be.

June 18, 2020
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