Private Box Exchange (PBX) technology has revolutionized business phone systems. Businesses of all sizes in New Jersey have embraced PBX for its many benefits, including cost savings, flexibility, and features. 

While PBX offers many advantages over traditional business phone systems, it’s important to partner with a reliable and experienced PBX provider. At Ashcor Technologies, we understand the unique needs of businesses in New Jersey and offer PBX solutions that are tailored to each business’s specific requirements. 

We offer a wide range of features and options that can be customized to meet the individual needs of your business. To learn more about our PBX Business phone solutions and how they can benefit your business, contact us today.

The Different Types of PBX Business Phone Systems

There are a few different types of PBX business phone systems out there. Here in NJ, we have a few options when it comes to these types of systems.

First, we have the on-premise PBX system. This is the traditional type of system that is physically installed at your business location. With this type of system, you’ll have full control over the features and functionality. However, it does require a higher upfront investment and ongoing maintenance costs as well as physical space for the equipment.

Next, we have the hosted or cloud-based PBX system. This type of system is becoming more popular as it eliminates the need for on-premise hardware. Instead, all of the PBX features and functions are hosted off-site by the service provider. This can save you money on upfront costs and simplify your IT infrastructure.

Finally, we have the hybrid PBX system which combines both on-premise and hosted components. This gives you the best of both worlds – the flexibility and cost savings of a hosted system with the control and customization of an on-premise system.

So, which type of PBX business phone system is right for you? It depends on your specific needs and budget. Talk to one of our knowledgeable representatives here at Ashcor Technologies to find out which option would be best for your business!

The Pros and Cons of PBX Business Phone Systems

As your business grows, you will likely need to upgrade your phone system. One option is a PBX business phone system which routes calls through a central server. It offers many features and can be customized to meet the needs of your business. However, they can also be expensive and may require more maintenance than other types of phone systems.

Pros:

• Scalability. They can easily be expanded to accommodate more users as your business grows.
• Wide range of features: PBX offers features like caller ID, call forwarding, voicemail, and conference calling.
• Customization. PBX systems can be customized to meet the specific needs of your business.
• Reliability. PBX systems are typically very reliable and offer good call quality.

Cons:

• Expense: If you don’t select a trust-worthy PBX provider, you can find yourself with overly expensive installation and monthly maintenance fees.
• Technical Expertise. PBX systems may require more technical expertise than other types of phone systems to keep them running smoothly. 

Because there are a few aspects of a PBX system that can become pain points for a New Jersey business, it’s incredibly important to hire a reliable, trustworthy and knowledgable PBX provider like Ashcor Technologies. 

Conclusion

When it comes to business phone systems in NJ, there is no one-size-fits-all solution. The type of PBX system you choose will depend on the size and needs of your business. However, with so many different options on the market, it can be tough to know where to start. Give Ashcor Technologies a call today and one of our phone system experts will help you narrow down your choices and find the perfect system for your business.

About a decade ago, while providing IT support for one of our long time small business clients, we received a desperate call for help.  Their existing phone system had stopped working and after a day and a half they were getting nowhere with the system vendor’s tech support.  It seems the system vendor was pointing the finger at the phone service provider and the service provider was claiming there was nothing wrong with the service.  A typical “not my problem” stalemate. 

We took a look at the situation and quickly determined that it was indeed the system vendor at fault but after another half day of dealing with their tech support and getting nowhere, we had to figure something else out. 

We managed to get all the lines forwarded to the owner and manager’s cell phones as a stop gap and then two days later had a brand new phone system and service in place, all run by Ashcor Technologies.  The bonus being that we were able to cut their monthly cost by a few hundred dollars while providing new modern features that improved the office efficiency.  Because Ashcor Technologies was now responsible for both the system and the service, we could guaranty an end to the “not my problem” finger pointing tech support nightmare.

Sadly, this situation is not unique.  One of the biggest pain points for small and medium business owners is their phone system and service.  They tend to either be completely out dated, expensive to fix (if you can even find someone willing and able to do it), difficult or impossible to modify and attached to very expensive legacy service or, cheap, inefficient and totally DIY.  

In either case, the phone system is that monster lurking in the closet that as long as it stays there, nobody is willing to deal with.  The problem is that eventually that monster, suffering from neglect and loneliness, will throw a temper tantrum and bring your business’s main connection to the world to a grinding halt. 

Given the traditional complexity of the systems and service options available, the myriad of incomprehensible technical lingo and the cost typically involved, business owners and managers can hardly be blamed for putting the task of dealing with their phone systems on the back burner and leaving it there indefinitely.

The problem is, businesses still using old analog copper POTS lines are paying extremely high rates for outdated technology.  If they have more than one location they are doing this at each one potentially costing the business thousands of dollars a year.

While less expensive Internet based phone systems and service have existed for some time, the complexity and fear of converting to a new technology often prevents business owners and managers from making that leap.  For the brave one’s that do the choices are usually between mainly DIY online systems where they are charged a-la-carte for every feature and are responsible for supporting themselves or, turning to the local cable company and the systems and service they offer.  While the cable companies do provide hosted systems they tend to have all the service efficiency of… well… cable companies.

So what makes Ashcor Technologies solution different?  Simply put, our purpose isn’t to just provide our clients with a phone system and service, it’s to eliminate the headache of owning such a system.  We approach each system design from a holistic view of your entire business to ensure the final system fits not only your basic communication needs but also enhances the efficiency of your entire operation. 

Once installed, we charge a single flat monthly rate for the system and service.  We maintain the system every week, installing system updates, configuration backups and making any configuration changes requested.  Should you wish to manage aspects of the system yourself we’re more than happy to give that access to you and train your staff.  In addition, as we get to know your business more and more we can offer more features we think will help enhance your efficiency, often for no additional cost. 

Does your business have multiple locations or employees who work remotely? If so why not merge all of these separate locations into a single unified communication system that cuts costs and improves efficiency.  Ashcor Technologies can do that for you too. If you still find yourself whistling past the graveyard of your existing phone system while paying hundreds of dollars a month for outdated, unhelpful and inefficient service, give us a call and find out just how easy, efficient and inexpensive your business phone system can be.